Frequently Asked Questions

Who will 'host' my website?

We will! Hosting means storing all of your website information (pictures and text) on a computer server, so that whenever someone types in your website address, those files and pictures are accessible 24 hours a day, 365 days a year.

Hosting is a necessary function of every website, and is included as an integral part of your monthly service.

Will my website service include an email address?

Yes. If you don’t already have an e-mail address that you want to continue using, we can set up one domain-branded email address (example@yourdomain.com) for you.

This allows you to access your mail from any computer web browser, smartphone or tablet. Outgoing e-mails are included, but are limited, so they can’t to be used for sending mass-mailings/newsletters to large lists of customers at once.

Talk to us about options for how best to handle sending bulk email if necessary.

If you’d like additional email addresses, they can be added to your account for an additional $5/month per address.

How many pages does my website include?

All RVgeeks websites include at least 9 pages — Our 8 Standard pages and your choice of one of our Optional pages.

Additional pages are available based on the package that you choose.

How long will it take to build my website?

Once we have your photos, logo, park map, service agreement and completed Park Info Form in hand, we can have your new website designed, coded and ready for review in just two weeks.

Do you handle the website software updates?

Yes! That’s all included in your monthly service.

We’ll regularly scan your website to ensure it stays safe from malware and other threats, and we’ll make sure that the back end software that powers your website is kept up-to-date.

How are minor website edits or updates handled?

Just drop us an email at support@rvgeeks.net and we’ll get right on it.

Your service agreement with us includes up to a half hour of support work (content changes, updates, photos, etc) per month, which we’ve found to be more than enough to take care of everything typically needed.

Are extra pages or additional functionality available?

We can add additional pages or special functionality to your site on an as-needed basis, and are always happy to discuss options and costs for whatever you have in mind.

Will I own my domain?

Yes. While managing your domain at our registrar enables us to manage your website for you, you will always be the legal owner of your domain.

Is Search Engine Optimization (SEO) included?

Absolutely! Unlike many web designers who charge extra for optimizing your site for searches, we include it in all of our web design packages.

Because… seriously… what’s the point of designing a website if no one is ever going to find it?

Do I need to provide my own domain/ URL /website address?

If you already own a domain that you’d like to use for your park & new website, we’ll coordinate with you to transfer it to our registrar so that we can manage everything for you going forward.

If you don’t already own one, we will help you select the best domain/URL for your park.

The ongoing cost of the domain is included in your monthly service, so there’s nothing extra to pay.

What will I need to provide to get started?

We’ll need you to provide:

  • Photos of your park
  • A digital copy of any logo
  • Your park map
  • A signed copy of our monthly service agreement.
  • Complete our Park Information Form so that we have complete details about your property

If you need a recommendation for a logo or park map designer we’re happy to help.

A local real estate photographer is generally the best choice for photos, and usually quite modestly priced.

Do I own the graphics and content that were created for my website?

Because all of our website packages are leases, all content that we create for your site remains the property of RVgeeks.

You are granted the rights to use that content on the website we create for you as long as you remain a customer in good standing.

Which forms of payment do you accept?

We accept Visa, Mastercard, American Express and Discover.

Whichever one you choose, we’ll use it to automatically charge your monthly service fee on the first of each month.